Water and Sewer

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Water and Sewer

The Crescent City Water Department provides water and sewer services to nearly 4,500 customers.

To apply for or change water/sewer service:

Please come to the Water Department to complete an application. A deposit is required on all new accounts. If you have an established good payment history with the Water Dept. that requirement may be waived. You will need to bring a photo ID. If you rent, you will need to bring a copy of your rental agreement.

How to pay your water/sewer bill:

Pay Your Bill Online

Payment Dropbox: located to the right of the Water Dept. entrance.
By Mail: Crescent City Water Dept. 377 J St. Crescent City, CA 95531
In Person: during office hours, at the Water Dept. counter at City Hall
By Phone: call 800-287-6266

If your account is past due:

If your account is not paid by the due date, a late fee will automatically be added to your account. If your account is 61 or more days past due, your water service will be disconnected for nonpayment. To avoid being disconnected for nonpayment, you must resolve the delinquent balance prior to the shutoff date listed on your shutoff warning. Your options include: (1) pay the delinquent amount or (2) enter a payment plant.

You can request a payment plan (come to the office or call us). After we receive your request, we will review and let you know if you qualify for a plan. The customer named on the account must sign the payment plan. If you enter into a payment plan, make sure you review and understand the terms of the agreement. If you fail to meet the terms of the payment plan, your account will be disconnected and service cannot be restored until you pay the past due amount in full.

The City received funding through the State, using American Rescue Plan Act (ARPA) funds to forgive certain delinquent water and sewer balances. Credits have already been applied to eligible accounts and letters were sent to all customers who received the credit. You can find more information on the program here, as well as links to other programs that may be able to help you: State Water Board Arrearage Program

If your account was not eligible for these credits, or if any credits you received were not enough to make your account current, you may be able to apply for additional assistance through the Del Norte Senior Center at 707-464-3069. You do not have to be a senior to access these programs.

Request to Dispute Water Bill

Request to Appeal Decision on Disputed Water Bill

Request to Have Third Party Notified of Delinquent Water Bill